Refund and Cancellation Policy

Brand Name: AADME Global
Legal Entity: Aadme Consulting And Coaching Pvt Ltd
Website: https://aadmeglobal.com/

1. General Terms and Conditions

AADME Global, a brand owned and operated by Aadme Consulting And Coaching Pvt Ltd (“Company”, “we”, “our”, or “us”), provides digital marketing, advertising, branding, website development, lead generation, consulting, and other related marketing services.

By purchasing or subscribing to any of our services, the client (“Client”, “you”, or “your”) acknowledges that they have reviewed and understood the service scope, pricing, payment terms, deliverables, timelines, and applicable conditions before confirming the engagement.

The client is responsible for evaluating their business requirements and selecting the services that best meet their objectives. AADME Global will provide relevant information and clarification before the engagement begins.

2. Service Fees and Payment Terms

All service fees and charges must be paid according to the payment schedule agreed upon in the proposal, quotation, invoice, or service agreement.
Depending on the nature of the engagement, payments may be required in advance, in milestones, or on a monthly retainer basis.
Work will generally commence only after receipt of the agreed advance payment and necessary project approvals.
The client must ensure that all payments are made within the specified due dates.
Any delay in payment may result in the temporary suspension of services, withholding of deliverables, or termination of the engagement.
Applicable taxes, including GST, will be charged separately wherever applicable.
Any third-party expenses, including advertising budgets, software subscriptions, hosting, domain registration, premium tools, stock assets, and other external service charges, will be borne by the client unless otherwise agreed in writing.

3. Refund Policy

All payments made towards services provided by AADME Global are generally non-refundable once the project has commenced or the relevant resources, planning, strategy, or work have been allocated.

The following conditions apply:

Advance payments made towards project initiation, resource allocation, strategy development, research, planning, or execution are non-refundable once the corresponding work has commenced.
Payments made for completed work, delivered services, approved milestones, or services already rendered are non-refundable.
Monthly retainer fees are non-refundable once the respective service period has commenced.
Payments made towards third-party tools, advertising platforms, software, hosting, domains, subscriptions, or other external services are non-refundable, subject to the respective third-party provider’s policies.
Failure to achieve a specific number of leads, sales, website visitors, conversions, revenue, rankings, or other business results does not automatically qualify the client for a refund, unless a specific written performance guarantee has been agreed upon.
Refund requests, where applicable, will be reviewed based on the agreed scope of work, actual services delivered, payment terms, and applicable laws.

Nothing in this policy excludes any refund or remedy that may be required under applicable law.

4. Cancellation of Services by the Client

A client may request cancellation of an ongoing service by providing written notice to AADME Global through the official communication channels.

The following conditions will apply:

For monthly retainer services, the client must provide at least 30 days’ written notice before the next billing cycle, unless otherwise agreed in the service agreement.
For fixed-term projects, cancellation requests will be evaluated based on the completed work, ongoing commitments, resources allocated, and contractual obligations.
Fees for work already completed, milestones achieved, or services already rendered will remain payable.
Any outstanding invoices or approved expenses must be cleared before the cancellation is considered complete.
Advance payments for work already initiated or resources already committed will not be refundable, subject to applicable law and the specific service agreement.
Any unused service components will be handled according to the terms mutually agreed upon in writing.

Cancellation requests must be sent to our official business email address.

5. Cancellation or Suspension by AADME Global

AADME Global reserves the right to suspend, discontinue, or terminate services under circumstances including, but not limited to:

Failure by the client to make payments within the agreed timeline.
Repeated delays in providing necessary information, approvals, credentials, or materials.
Providing misleading, inaccurate, or incomplete information that affects service delivery.
Requesting activities that violate applicable laws, advertising platform policies, or ethical business practices.
Abusive, threatening, or inappropriate behaviour towards our employees, representatives, or service partners.
Any fraudulent, unlawful, or unethical activities associated with the project.

In such circumstances, AADME Global may suspend or terminate the engagement after providing appropriate notice, where reasonably practicable.

The client will remain responsible for all fees and expenses incurred up to the effective date of suspension or termination. Refunds, if any, will be determined in accordance with the applicable agreement and applicable law.

6. Scope of Work and Additional Services

All services will be delivered according to the scope of work defined in the approved proposal, quotation, or service agreement.

Any additional services or requirements outside the agreed scope will be treated as additional work.
Additional work may involve separate charges, revised timelines, and additional resource allocation.
Changes in project requirements, deliverables, campaign objectives, or technical specifications must be mutually approved in writing.
AADME Global reserves the right to revise project timelines and charges where substantial changes are requested by the client.

No additional work will be considered included in the original service fee unless explicitly agreed upon.

7. Client Responsibilities

The client agrees to cooperate with AADME Global and provide all necessary information, resources, approvals, and access required for successful service delivery.

Client responsibilities include:

Providing accurate business information, branding materials, content, and other required resources.
Providing access to relevant websites, hosting accounts, advertising accounts, social media platforms, analytics tools, and other systems where required.
Reviewing and approving creatives, advertisements, content, campaigns, and other deliverables within the agreed timelines.
Ensuring that all materials, claims, images, trademarks, and information provided to AADME Global are legally authorized for use.
Making payments according to the agreed schedule.
Providing timely feedback and communicating project-related changes.

Delays caused by the client’s failure to provide necessary information, approvals, or access may affect project timelines and deliverables. Such delays will not automatically entitle the client to a refund or compensation.

8. Advertising Budgets and Third-Party Expenses

Advertising budgets and third-party expenses are separate from AADME Global’s professional service fees unless explicitly included in the agreed proposal.

This may include:

Meta Ads and Google Ads advertising expenditure.
Software and marketing automation subscriptions.
Website hosting and domain registration.
Premium plugins, themes, and third-party integrations.
Stock images, videos, fonts, and other licensed assets.
External platform or transaction charges.

The client is responsible for approving and funding these expenses as agreed.

AADME Global is not responsible for refunds, account credits, or reimbursement of advertising expenditure or third-party charges governed by external platforms and providers.

9. Marketing Performance and Results Disclaimer

AADME Global uses professional strategies, tools, industry practices, and marketing methodologies to deliver the agreed services.

However, digital marketing performance depends on several factors beyond our direct control, including:

Market conditions and industry competition.
Product or service quality and pricing.
Target audience behaviour and purchasing decisions.
Advertising platform algorithms and policies.
Website performance and conversion rates.
Client responsiveness and sales follow-up.
Budget allocation and campaign duration.
External economic and business factors.

Therefore, unless explicitly agreed through a separate written performance guarantee, AADME Global does not guarantee specific sales figures, revenue, leads, conversions, website traffic, search rankings, or return on advertising spend (ROAS).

Failure to achieve an expected or estimated marketing outcome will not, by itself, constitute grounds for a refund.

10. Intellectual Property and Confidentiality

All proprietary strategies, frameworks, methodologies, internal processes, templates, tools, and materials developed or owned by AADME Global remain its intellectual property unless otherwise agreed in writing.

The client shall not reproduce, distribute, resell, sublicense, or commercially exploit AADME Global’s proprietary materials without prior written authorization.

Client-provided materials and confidential business information will be handled responsibly and used only for the purposes of delivering the agreed services, subject to applicable agreements and laws.

Ownership and usage rights for final project deliverables will be governed by the relevant service agreement and payment terms.

11. Changes to Policy

AADME Global reserves the right to modify, update, or revise this Refund and Cancellation Policy from time to time.

Any updated policy will be published on our official website. Changes will apply prospectively, subject to applicable law and existing contractual commitments.

For existing projects, the specific terms of the signed service agreement or approved proposal will prevail in the event of any inconsistency, subject to applicable law.

12. Dispute Resolution and Governing Law

Any disputes, disagreements, or claims arising out of or relating to the services, payments, refunds, or cancellation of an engagement should first be addressed through mutual discussion and good-faith negotiations between the client and AADME Global.

If the dispute cannot be resolved amicably, it shall be handled in accordance with the applicable laws of India.

Where arbitration is agreed upon in writing or otherwise legally applicable, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, as amended from time to time.

The seat and venue of arbitration shall be Bengaluru, Karnataka, India, unless otherwise mutually agreed in writing.

Subject to applicable law, the competent courts at Bengaluru, Karnataka, shall have jurisdiction over disputes arising from this policy and the associated service agreements.

13. Contact Information

For refund requests, service cancellation, payment-related queries, or any clarification regarding this policy, please contact us:

Brand Name: AADME Global

Legal Entity: Aadme Consulting And Coaching Pvt Ltd

Website: https://aadmeglobal.com/

Email: support.aadme@aadme.co

Registered / Business Address:

Aadme Consulting And Coaching Pvt Ltd
3rd Floor Social Coworking Spaces Community Horamavu Main Road, Outer Ring Rd, above KFC, Banaswadi, Bengaluru, Karnataka 560113
INDIA